Cancellation and Refund Conditions

Customer cancellation and date changes

• If the customer submits a written cancellation request at least 24 hours before the scheduled departure, the full service fee is refunded. For cancellations made less than 24 hours before departure, no refund is made for the reserved capacity, without prejudice to mandatory statutory rights.
• Date-change requests must be submitted at least 24 hours before departure. A change is subject to capacity on the requested date and acceptance of any current price difference; where unavailable, the cancellation and refund terms apply.

No-show and late arrival

• Failure to arrive at the boarding point on time is treated as a no-show. A refund may not be available because capacity was reserved for the service.
• Guests must be at the stand by 09:45 for boarding. Joining after departure or delaying the vessel cannot be guaranteed.

Operator cancellation

• If the operator cancels the tour entirely or performance becomes impossible, the customer is informed within three days. The customer is not required to accept an alternative date; the amount collected is refunded within 14 days of notification, to the original payment method where legally and technically possible.
• A complete cancellation due to weather, sea, safety or an authority decision is governed by the operator-cancellation terms. If a material programme change occurs before the tour starts, the customer may accept it or cancel before performance and request a full refund.

Route/program changes

The captain may change the route, stop order and durations for weather, sea, safety or authority decisions. A material failure to provide the tour is assessed separately from a route-order change.

Refund method and timing

Any refundable amount is returned to the original payment method within 14 days of the refund decision or impossibility notice. The bank or payment provider may require additional time to reflect the amount after that.

Withdrawal-right notice

The reservation concerns a leisure service supplied on a specific date. The 14-day withdrawal right does not apply under the exception in Article 15 of the Turkish Distance Contracts Regulation. This exception does not remove the operator’s customer-friendly cancellation policy, mandatory consumer rights or refunds where the service is not supplied.