Transaction Guide

1. Tour and guest information

Enter the date, adult/child counts and required contact details. Information can be corrected using the previous and next steps before payment.

2. Price and order summary

The system checks current date and capacity rules and shows the tax-inclusive total in the reservation summary.

3. Information and agreement

Pre-information, the distance-service agreement, cancellation/refund terms and privacy notice can be opened and retained before payment. Agreement acceptance and acknowledgement of the privacy notice are stored separately; acknowledgement is not explicit consent.

4. Invoice and payment

After invoice details are complete, choose card or bank transfer. The final payment button clearly states the payment obligation and total.

5. Receipt and final confirmation

The payment record is updated after server verification by the provider or authorized bank-transfer review. The reservation becomes final after operational approval and remains accessible from the private link. Receipt of the order is displayed without delay. The reservation code, tour summary, payment status and agreement access remain available through the private reservation link for at least three years.

Retention, privacy and disputes

• Reservation-specific pre-information, the distance service agreement, acceptance record and order confirmation are retained for at least three years from the transaction date. The customer may access and download them through the private reservation link during this period.
• Reservation, agreement and acknowledgement records are retained for at least three years from the transaction date; fiscal records for the applicable tax and commercial-law periods; security records only for the limited period required for their purpose. Data is then deleted, destroyed or anonymized through the periodic disposal process.
• Requests and complaints may be submitted through the email, phone or registered e-mail channels shown on the commercial information page.
• Consumers may apply to the competent Turkish consumer arbitration committee or consumer court subject to applicable jurisdiction and monetary limits.