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Data-use approach across the website, reservation, communication, payment and technical-security processes.
Version: 2026-07-26-v1
Receiving the reservation request, capacity and price calculation, establishing and performing the agreement, payment verification and reconciliation, invoicing, operations and customer communication, security and abuse prevention, legal compliance, establishment of rights and dispute management.
Identity and contact data (name, phone, email); reservation and transaction data (tour date, guest and age categories, reservation code, special requests); invoice data; payment method, status and provider transaction reference; agreement/acknowledgement records; security and technical transaction logs. Card numbers and CVV are not stored by Kaptan Salazar.
Authorized public bodies, payment/banking providers, accounting, hosting, email and reservation infrastructure providers, limited to the relevant purpose.
Health, allergy, disability or dietary-sensitivity information that may be special-category data is not mandatory for booking. If a guest shares it to request assistance, it is processed only for the necessary operational support, with restricted access and an appropriate legal condition.
Reservation, agreement and acknowledgement records are retained for at least three years from the transaction date; fiscal records for the applicable tax and commercial-law periods; security records only for the limited period required for their purpose. Data is then deleted, destroyed or anonymized through the periodic disposal process.
Promotional communications require separate, optional, channel-specific consent and the reservation service is not conditional on that consent.
Requests under Turkish data-protection law may be submitted with the request subject and sufficient identity-verification information through the registered email, email or postal channels on the commercial information page. Requests are answered free of charge as soon as possible and within 30 days, subject to any fee tariff set by the Authority where additional cost arises.
