Pre-Information Form

Service provider

KARAGÖZLER MARİNA YATÇILIK TURİZM İNŞAAT SANAYİ VE LİMİTED ŞİRKETİ · KARAGÖZLER MAH. FEVZİ ÇAKMAK (KGO) CAD. NO:52 FETHİYE/MUĞLA · info@kaptansalazar.com · +90 541 899 48 00 · KEP: karagozlermarina@hs01.kep.tr

Main service characteristics

• Service: Oludeniz Pirate Boat Tour
• Boarding opens: 09:00
• On board by: 09:40
• Boarding point: Oludeniz beach, across from the Gendarmerie point
• Schedule: 10:00–17:30
• Traffic on the route to Oludeniz can be heavy during high season. Please allow extra travel time; traffic does not extend the final boarding time.
• Lunch included: Yes
• Drinks included: No
• Transfer: Not available

Price, payment and confirmation

• The reservation-specific date, quantities, unit price and tax-inclusive total are shown in the order summary before payment.
• Payment methods: CARD, BANK_TRANSFER
• After payment, the reservation becomes final when approved by the operations team.
• The invoice is issued using the verified billing details within three business days after the tour is completed and delivered electronically.

Cancellation, changes and withdrawal

• If the customer submits a written cancellation request at least 24 hours before the scheduled departure, the full service fee is refunded. For cancellations made less than 24 hours before departure, no refund is made for the reserved capacity, without prejudice to mandatory statutory rights.
• Date-change requests must be submitted at least 24 hours before departure. A change is subject to capacity on the requested date and acceptance of any current price difference; where unavailable, the cancellation and refund terms apply.
• Failure to be seated on board by 09:40, or arrival after the boat has departed, is treated as a no-show. Without prejudice to mandatory statutory rights, no refund is made where the guest misses the tour due to late arrival because capacity was reserved.
• If the operator cancels the tour entirely or performance becomes impossible, the customer is informed within three days. The customer is not required to accept an alternative date; the amount collected is refunded within 14 days of notification, to the original payment method where legally and technically possible.
• The reservation concerns a leisure service supplied on a specific date. The 14-day withdrawal right does not apply under the exception in Article 15 of the Turkish Distance Contracts Regulation. This exception does not remove the operator’s customer-friendly cancellation policy, mandatory consumer rights or refunds where the service is not supplied.

Weather, sea and route

• A complete cancellation due to weather, sea, safety or an authority decision is governed by the operator-cancellation terms. If a material programme change occurs before the tour starts, the customer may accept it or cancel before performance and request a full refund.
• The captain may change the route, stop order and durations for weather, sea, safety or authority decisions. A material failure to provide the tour is assessed separately from a route-order change.

Complaint routes

• Requests and complaints may be submitted through the email, phone or registered e-mail channels shown on the commercial information page.
• Consumers may apply to the competent Turkish consumer arbitration committee or consumer court subject to applicable jurisdiction and monetary limits.