Pre-Information Form

Service provider

To be verified before live sales · To be verified before live sales · info@kaptansalazar.com · +90 541 899 48 00 · KEP: To be verified before live sales

Main service characteristics

• Service: Oludeniz Pirate Boat Tour
• Boarding: Oludeniz beach, across from the Gendarmerie point · 09:45
• Schedule: 10:30–17:30
• Lunch included: Yes
• Drinks included: No
• Transfer: Not available

Price, payment and confirmation

• The reservation-specific date, quantities, unit price and tax-inclusive total are shown in the order summary before payment.
• Payment methods: CARD, BANK_TRANSFER
• After payment, the reservation becomes final when approved by the operations team.
• The fiscal document is issued using verified invoice details and delivered electronically within the applicable legal period.

Cancellation, changes and withdrawal

• If the customer submits a written cancellation request at least 24 hours before the scheduled departure, the full service fee is refunded. For cancellations made less than 24 hours before departure, no refund is made for the reserved capacity, without prejudice to mandatory statutory rights.
• Date-change requests must be submitted at least 24 hours before departure. A change is subject to capacity on the requested date and acceptance of any current price difference; where unavailable, the cancellation and refund terms apply.
• Failure to arrive at the boarding point on time is treated as a no-show. A refund may not be available because capacity was reserved for the service.
• If the operator cancels the tour entirely or performance becomes impossible, the customer is informed within three days. The customer is not required to accept an alternative date; the amount collected is refunded within 14 days of notification, to the original payment method where legally and technically possible.
• The reservation concerns a leisure service supplied on a specific date. The 14-day withdrawal right does not apply under the exception in Article 15 of the Turkish Distance Contracts Regulation. This exception does not remove the operator’s customer-friendly cancellation policy, mandatory consumer rights or refunds where the service is not supplied.

Weather, sea and route

• A complete cancellation due to weather, sea, safety or an authority decision is governed by the operator-cancellation terms. If a material programme change occurs before the tour starts, the customer may accept it or cancel before performance and request a full refund.
• The captain may change the route, stop order and durations for weather, sea, safety or authority decisions. A material failure to provide the tour is assessed separately from a route-order change.

Complaint routes

• Requests and complaints may be submitted through the email, phone or registered e-mail channels shown on the commercial information page.
• Consumers may apply to the competent Turkish consumer arbitration committee or consumer court subject to applicable jurisdiction and monetary limits.